FAQ: Questions About Counselling
Whether you’re choosing a therapist, checking your coverage, or wondering what to expect, you can find answers to common questions here. If you’re still unsure where to begin, our team can help you explore your options.
Getting Started
No. You can book directly if you’re paying for counselling yourself or using your personal insurance. If an organization or program will be covering your sessions, it may require a referral or approval before you book. If you’re unsure what applies to you, contact us and we can help you figure out the next step.
You can browse our therapists’ profiles to learn about their experience, approaches and the people they work with. Think about what matters to you, such as a therapist’s areas of focus, appointment times, location and communication style. If you’re unsure, visit our finding a therapist page for suggestions or use our therapist-matching form or contact us. We can help you narrow down the options.
Your first appointment is a chance to meet your therapist and talk about what has brought you to counselling. They may ask about your current concerns, relevant background and what you hope will change. You can also ask questions about how they work. You don’t need to have everything figured out or share your whole story in the first session.
Appointments
We are currently located at 96 Stanley Street, conveniently located in the north end of Saint John, making highway access from Kennebecasis Valley, Grand Bay-Westfield, uptown and west Saint John easily accessible. We will be relocating to Place 400 in early December 2026. We offer in-person counselling in Saint John and Woodstock, New Brunswick. Virtual counselling is also available for clients who are physically located anywhere in New Brunswick at the time of their appointment.
Yes. Our therapists offer appointments at various times throughout the day, with some availability as late as 8:00 p.m. Evening openings depend on the therapist and may change, so check our online booking portal or contact us for current options.
Our team works with children, teens and adults. Some therapists see children as young as three, while others work with specific age groups. We can help you find a therapist whose experience and availability fit the person seeking support.
Our administrative office is open from Monday to Thursday from 8:30 am to 5:00 pm and on Fridays from 8:30 am to 2:30 pm. Our therapists’ hours vary and are generally available until 8pm Monday through Thursday and Fridays until 2:30 pm.
Fees & Coverage
A standard 60-minute individual session is currently $150. Longer individual sessions are $225 for 90 minutes or $300 for two hours. Couples and family sessions are $170 for 60 minutes or $220 for 90 minutes. Fees may vary by therapist or service, and we’ll confirm the cost when you book.
We direct bill many insurance providers, including Blue Cross, and Sun Life. We also work with many other plans, so please tell us your provider when booking and we can check whether direct billing is available. Coverage often depends on your individual policy and your therapist’s professional designation. If we can’t direct bill your plan, we’ll provide a receipt for you to submit for reimbursement.
Yes. We work with many programs including Veterans Affairs Canada (VAC), Canadian Armed Forces (CAF), WorkSafeNB, Partners in Canadian Veterans Rehabilitation Services (PCVRS), Non-Insured Health Benefits (NIHB), Victim Services and Social Development. Each program has its own eligibility, referral and approval process. If your counselling will be funded through one of these programs, contact us or your program representative before booking so we can help determine the next step.
Yes. We offer reduced-fee appointments with counselling students when a student therapist is available. Student therapists are completing their professional training and receive regular clinical supervision. Contact us to ask about current availability, fees and whether this option would be a good fit for you.
We accept debit, credit cards, cash and e-transfer. You can also add a secure payment method to your file through our online booking portal. A credit card is required to hold an appointment booked online, but it is not charged when you book.